You can learn all the right things about management and still struggle to make it work.
Delegate. Set the goal. Give the feedback. Have the conversation you've been avoiding since Tuesday.
You can do all of it by the book and still watch it land badly, because none of it works in a vacuum.
It works, or it doesn't, based on what your team already believes about you. And what you believe about yourself.
That gets built on the ordinary days, long before you need it.
Put ten managers through the same training and you won't get ten good managers. Same tools. Same techniques. Same words to say in the difficult conversation.
The difference is what they do with the tools and who they are while they do it.
Twenty lessons to keep coming back to. Each is the distillation of thirty years of training and coaching thousands of managers around the world, and seven years on a global operating board.
20 practical lessons on managing people. Each with an audio lesson, an audio deep dive and a cheat sheet.
Opens 10th September. Join the list for the founding member price of £295 instead of £375.
Twenty audio lessons, each in four parts.
The Lesson
Around 5 minutes. The essential thinking: what's happening, why it's happening, and what to do next.
The Deeper Dive
5-10 minutes. The nuance, stories and real human experience behind the lesson.
Cheat Sheet + Go Deeper
The essentials to come back to when you need help in a hurry, plus books, essays and clips if you want to go further.
A portable mentor
Listen on the way in. Use it that afternoon. Come back to it when you need it again.
I've helped the manager who's struggling. I've also sat on the board that set the targets landing on their desk.
I've trained them, coached them, mentored them. I've been the boss. I've had the boss. I've seen every challenge, viewed from every seat in the building.
Maybe you were sent on a course. Maybe you clicked through a module with one eye on your inbox. Maybe you got nothing at all and worked it out by watching whoever was above you. Most of us end up with some version of the mechanics; the process, the steps, the script.
The mechanics are the easy part. What separates the managers who thrive is what they build before the hard day arrives.
They aren't better at the tools. They're better at how they show up on every normal day. They've built the trust, judgement and relationships, so that when it matters, their team's already with them.
- Managing your boss without losing yourself in the process.
- Creating the conditions where people truly want to do good work.
- Having the conversations you'd rather avoid, and having them well.
- Giving feedback that improves performance and strengthens trust.
- Knowing what to do when you're the one who's triggered.
- Protecting your time and energy when everybody wants a piece of you.
- Getting yourself and your team through the hard days.
This is what I wish someone had handed me.
